What is Competency?
Competency is a term that refers to an individual’s capability to perform tasks or duties to a specific standard. It is not only limited to one's knowledge or skills but also includes their abilities, attitudes, and behaviors. Many people mistakenly believe that training alone can ensure competency. However, this is not the case. Competency is a multi-faceted construct that encompasses different aspects of performance.
Knowledge is one of the essential components of competency. It is the understanding of concepts, facts, and principles that is necessary to perform a task effectively. Knowledge provides the foundation for skills and abilities, but it does not guarantee competency. Knowing how to do something does not necessarily mean that you can do it well.
Skills are another critical component of competence. Skills are the practical application of knowledge, which involves the ability to execute tasks or actions effectively. They can be developed through training, practice, or on-the-job experience. However, having skills alone does not guarantee competence. One can have basic skills without achieving the desired level of performance.
Abilities refer to the innate attributes of an individual that are related to their potential to perform tasks or duties. When measuring competency to see if an individual has the ability to perform to a set standard, it requires the individual to be in the situation or on the job task that would demonstrate the application of the required task with the quality of completion that is required by a set standard.
Note: Competency assurance and measurement should be performed by an outside source because if a supervisor or someone who has "skin in the game" performs a competency check, they can be biased to pass them based on organizational or personal needs. This can lead to accidents or mishaps in safety critical operations.
Many organizations believe that training alone can ensure competency, but this is a misconception. While training can contribute to competency by providing knowledge and skills, it is not a guarantee. Competency requires more than knowledge and skills. It also involves the application of knowledge and skills in real-life situations and the ability to adapt to unforeseen circumstances.
Moreover, training does not address individual differences, such as personal attributes, attitudes, and motivation. These factors can significantly impact an individual's performance and their ability to achieve competency. Therefore, the use of other methods such as coaching, mentoring, hands-on experience, and a competency assurance measurement program is essential to ensure that individuals attain competence.
In conclusion, competency is a multi-dimensional construct that encompasses knowledge, skills, and abilities, as well as personal attributes, attitudes, and motivation. Although training provides a foundation for competence, it is not sufficient to ensure it. Competency requires the continuous development, application, and evaluation of knowledge, skills, and abilities, as well as the ability to adapt to new situations. Organizations should invest in a holistic approach to competency development that includes training, coaching, mentoring, on-the-job experience, and most importantly a competency assurance program.
If you need help or have questions please contact us at EZLeadership or one of our partners at Shea Capability & Compliance Solutions https://www.sheaccs.com
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